When you make a payment for long periods of time, you automatically get a discount: 3 month - 5%
6 month - 10%
12 month - 15%

Customers help

Rules for granting support:

We do not offer free assistance in installing or configuring software, including control panels.
We do not interfere in the situation except situations when complaints come to express the problem in the servers, network problems, problems with your disk quota.
Help is carried out on these methods in the contact information either via a ticket system in the billing system. Contact Information
Before you ask a question perhaps should be read FAQ (a knowledge base in the billing system), or go to Google.
If the client is rude and makes unfounded claims outside the scope of this agreement, as well as the public offer they accepted when ordering service, an employee of the company the right to ignore such a request or respond to it in the form of a question is asked. So let's respect each other and live peacefully. :) Then the answer to your question will probably be deployed and as accurate as possible.
Speaking in support of trying to make concrete, but without another word in the text, to formulate a problem. And just to describe what you did and what went wrong. (Guess we do not know, but read the text of the huge tires and prevents focus on the problem).

The official communication instrument with technical support is the billing ticket system.
When you turn to the technical support by phone, e-mail or using other technical tools, you may receive consultations about our services and payment options.
If a problem occurs using the billing ticket system, the client has a right to use every available tools of communication to contact us for solving this problem.
Technical problems that require immediate intervention of a technical support specialist are not solved by the phone.